Frequently asked questions

Come to one of our 7 agencies with a valid ID and your recipient's details. Our multilingual team guides you, and the transfer is sent at the agency. Questions before your visit? Write to us on WhatsApp or call our call centre.

Come in with a valid ID and your recipient's details. Hand over the amount you want to send, and you receive a transfer code. Share that code with your recipient so they can collect the money at a Via Express agency or partner location.

Most transfers arrive in minutes. For cash pickup, your family can collect right away, or the following day depending on the destination. Bank deposits under CHF 2,000 are sent immediately; amounts above CHF 2,000 are processed within 2 working days.

Our fees are low and always shown up front, before you confirm. Compared to sending through your bank or credit card, you can save up to 90% on fees. You see the exact fee and exchange rate before you send, with no hidden charges.

We support the communities living in Switzerland with their transfers to their home countries. Write to us on WhatsApp or visit an agency and we will confirm the options for your destination.

Straight to a bank account, or as cash pickup at a partner location, depending on the destination country. We will help you choose what works best for your family.

By card, cash, bank deposit or bank transfer, at any of our agencies.

No. Transfers are sent at our agencies. The ViaExpress app is coming soon; in the meantime, WhatsApp is there for any question.

Registration is done once, at your nearest agency or through Poste Suisse. You always need a valid ID.

Yes. Via Express is a brand of BR Corporation SA. BR Corporation SA acts as agent of Swiss Money Corp GmbH and is an affiliated member of the self-regulatory organisation PolyReg. Services are provided in compliance with the Swiss anti-money-laundering legislation (AMLA). Payout at destination is handled by our partner Swiss Money Corp.

Yes. Your first transfer comes with a special welcome condition. Message us on WhatsApp or visit an agency and we will set it up with you.

Yes. Via Express serves both individuals and businesses. Contact us and we will guide you through the options for your company.

Message us on WhatsApp at +41 78 661 5093 (open 24/7) or call our call centre on 0840 40 20 10. Our multilingual team is here to help.